The Scoop at the Hook

Spotlight's On Leigh Baird

Mighty Hook has a close-knit group of great employees. As you have recently read, several of those employees have been with the company for many years. From day-to-day, we follow our routine - good morning hello’s and fresh cups of coffee, followed by a few hours of meetings and focused productivity. Our work day is broken up by casual lunch breaks and friendly chitter chatter amongst staff, all before getting back to the grind, and ending the day with the shuffling of feet, hearty goodbye’s, and “see you tomorrow’s”. For another day, our hard work has been complimented by the good character that breathes throughout the company.

When the rare occasion comes that a new character joins the group, we get excited for the possibility of bettering business, operation, and ourselves as a team. The introduction of this new member breathes hope into the bunch as they bring with them fresh perspective, drive, and personality.

In March of this year, we welcomed the arrival of our new Customer Service Manager, Leigh Baird.

Leigh has been everything we could have hoped for in a CS manager. She is thorough, organized, kind, and has a great sense of humor. She is an incredible listener and team player, and she is always willing to help find the solution to the problem. Read on below to hear Leigh’s story!

We are so happy to have you as part of the Mighty Hook family! What drew you to Mighty Hook initially?

One of the things that drew me to Mighty Hook was its size. For the past 10 years, I have worked for large corporations and felt more like a number than a part of a team. I have felt like a member of the team from day 1 at Mighty Hook and that’s been such a great experience.

Have you always worked in customer service? What do you like most about role as the customer service manager?

I have always had some type of role in customer service. I really like the interaction you get to have with your customers and building relationships with them. I have customers from my first job that still send Christmas cards every year.

What have you enjoyed most about your time working at Mighty Hook?

Everyone has been so welcoming and helpful in my first six months. I really enjoy coming to work each day, which is something not everyone gets to say. I feel very fortunate to have found such a good match.

We know your many talents within the scope of your job description. What are you passionate about outside of work? What are some of your natural talents?

Outside of work, I love both cooking and traveling. They, of course, go really well together. I love going places and experiencing them more like a local. Finding a great hole-in-the-wall restaurant or coming across a cool flea market. Getting suggestions from the people that live there has brought me to some of my favorite meals and experiences. Then it’s fun trying to replicate those meals when you get home.

If you could offer any advice or words of wisdom to our readers – life- or work-related – what would it be?

Don’t sweat the small stuff. In work and life, don’t let the little things that are out of your control take over.