The Scoop at the Hook

Spotlight’s On Eugenio Santana

  2018 has been a very special year for employee celebrations at Mighty Hook. As you read in the July edition of “The Scoop @ the Hook”, we recently celebrated the 20-year anniversary of our plant manager, Sergio Rivera. But hang on! Mr. Rivera isn’t the only employee marking their many years of service with Mighty Hook. This month, we celebrate the 20-year anniversary of customer service representative, Eugenio Santana. Whenever you call to order your much-needed hanging and masking solutions, you are setting yourself up to receive both the high-quality products and world-class customer service that you expect from Mighty Hook. Eugenio has always been a caring and determined customer service representative. He is quick to find solutions that will help you to carry out your job at the best price. You may not know it, but Eugenio has not always been part of the customer service team during his time at Mighty Hook. Read on below to hear more about Eugenio’s story.  

  Every morning, I have the pleasure of walking into the office and hearing your bright and chipper “Hello!” as I walk by. You have been serving some mighty “Hello’s” for 20 years, but not always in the customer service department. Where did you first start when you joined Mighty Hook 20 years ago? I started working in the welding department. Eventually, I was brought in to help with hand bending. After 1 year, I switched into a position in the shipping department, where I spent 12 years. After that, I was offered a position in the Customer Service department where I have now served for 7 years.   What made you decide to switch to Customer Service?   After 10 years, I had learned a lot about our products. That made me feel like a good candidate for the position, so when it became available and I was offered the job, I said, “Yes!”   What do you find most fulfilling about your current role in customer service? What do you think is the most important work you do in this role?   I like to help our customers select the best product at a reasonable price. The most important part of my job is making sure our customers can get done what they need to, and knowing that I can help with that is something I enjoy.   You’ve been through a lot and learned so much over the last 20 years. What is some advice – work or life-related – that you would like to pass on to us? Be self-motivating and pay attention to detail. It is the easiest way to succeed and avoid mistakes. Also, you must enjoy something to be the best at it, so love what you do and do what you love.